Privacy Policy

Better Trials (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you interact with our website, submit an enquiry, or participate in our pre-screening process for clinical trials.

We May Collect The Following Types Of Personal Information:

1.1 General Contact Information

• name
• email address
• phone number

1.2 Health-Related Information (Voluntarily Provided)

• information relating to your medical history or conditions
• eligibility information relating to a specific clinical trial
• information submitted through pre-screening forms

1.3 Website And Usage Data

• ip address
• device information
• browsing behaviour
• cookies and analytics data

We Only Collect Health Information With Your Explicit Consent, And Only For The Purpose Of Assessing Eligibility For Clinical Trials.

Privacy Policy

We collect Information Through:

• website forms and questionnaires
• pre-screening surveys
• phone or email communication
• cookies and analytics technologies
• third-party digital advertising platforms (where you voluntarily submit information)

We will not collect personal information about you from third parties without your consent.

We collect Information Through:

• website forms and questionnaires
• pre-screening surveys
• phone or email communication
• cookies and analytics technologies
• third-party digital advertising platforms (where you voluntarily submit information)

We will not collect personal information about you from third parties without your consent.

We May Disclose Your Information To:

• Accredited clinical providers conducting the clinical trial
• Third-party service providers assisting with secure data processing, hosting, analytics or communication
• Regulatory authorities, if legally required
• Law enforcement, if required by court order or legislation

We do not sell or rent your information to any organisation.

Health information is only shared with the clinical provider after your explicit consent during the pre-screening process.

We Take Reasonable Steps To Protect Your Personal Information From:

• Misuse
• Loss
• . Interference
• Unauthorised access
• Modification
• Disclosure

Data is stored using secure, encrypted systems and reputable third-party providers compliant with industry security standards.

You May Request:

• Access to the personal information we hold about you
• Correction of any inaccurate or outdated information

Requests can be made at any time via our contact details below.

Some of our third-party service providers may store data in countries outside Australia (for example, the United States or Europe). Where this occurs, we take reasonable steps to ensure those providers comply with privacy obligations consistent with the Australian Privacy Principles.

If you believe your privacy has been breached, contact us immediately.
We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

For Privacy Enquiries, Corrections Or Complaints:

Better Trials
Email: info@bettertrials.com.au
Phone: 1300 549 226

This Privacy Policy May Be Updated From Time To Time. The Latest Version Will Always Be Available On Our Website.